Privacy Policy

1. Who We Are

Forge Locksmith ("we," "us," or "our") is a locksmith service business located at 1000 Main Street, Suite 2300, Houston, TX 77002. This policy describes how we handle information collected through our website and in the course of providing locksmith services.

2. Information We Collect

We collect information you provide directly, including:

• Name, phone number, and email address when you call us or submit our contact form
• Service address and details about the service you request
• Verification details (such as ID or proof of ownership) required to perform lockout and key-origination services — reviewed on-site and not retained beyond what the law requires

Like most websites, we may also collect basic technical data (browser type, pages visited, approximate location) through standard analytics tools if enabled.

3. How We Use Information

• To respond to service requests, provide quotes, and dispatch technicians
• To verify authorization before performing entry or key services
• To follow up on completed work, warranties, and customer support
• To improve our website and services

We do not sell your personal information. We do not share it with third parties except as needed to provide our services (e.g., payment processing) or as required by law.

4. SMS & Phone Communications

If you call or text us, we may use your number to respond about your service request. We do not enroll you in marketing messages without consent.

5. Cookies & Analytics

Our website may use cookies or similar technologies for basic functionality and anonymous usage analytics. You can disable cookies in your browser settings without affecting your ability to contact us.

6. Data Security & Retention

We take reasonable administrative and technical measures to protect the information we hold and retain it only as long as needed for business and legal purposes.

7. Your Choices

You may contact us at any time to ask what information we hold about you, request a correction, or request deletion (subject to legal record-keeping requirements). Reach us at (713) 360-0123.

8. Changes to This Policy

We may update this policy from time to time. The effective date above reflects the latest revision; material changes will be posted on this page.